Customer Interaction
Your customer doesn’t care how much you know until
they know how much you care.
they know how much you care.
As previously stated in salesman strategy, customer interaction and making the customer important is of upmost importance.
As soon as a customer walks in, they should be greeted, they should feel warm and welcomed. Think of it as getting to know someone. Ask them if it’s their first time there, ask them how they heard about us, ask them if they are looking for anything specific. We learn how to build relationships at the house, this is no different. Conversations should be focused on the thrift store and assisting a customer in their shopping experience. Conversations should not be personal; remember we are in a no contact program.
This is where integrity comes into play. If you feel like an interaction with a customer is starting to become inappropriate, remove yourself from the situation. It’s as easy as saying something like “Well, I better get busy, if you have questions, feel free to ask anyone with a Beacon House Thrift Shop shirt on and we would be happy to assist you.” If you feel a conversation has become inappropriate, be accountable with a manager and explain what happened. Accountability always saves the day.
