Retail Operations Quiz

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Question 1 of 8

1. Question
What is the focus of retail operations?
- Attracting new customers
- Serving the needs of our men when they visit a store or website
- Increasing revenue through marketing strategies
- Both A and C
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Question 2 of 8

2. Question
What sets The Beacon House Thrift Shop apart from other thrift stores in the area?
- They offer customers merchandise at affordable prices
- They have a discount structure that allows customers to come back in a week if an item is out of their price range
- They have a boutique portion of the store filled with carefully curated items
- All of the above
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Question 3 of 8

3. Question
Which color tag items are typically not included in the store’s regular discount rotation?
- Blue
- Green
- Yellow
- Red
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Question 4 of 8

4. Question
Which of the following is a key point to remember when negotiating the price of an item with a customer at The Beacon House Thrift Shop?
- Always start with a 50% discount to ensure a sale
- Avoid negotiating prices with customers whenever possible
- Take into account factors such as how long the item has been on the sales floor and the likelihood of seeing a similar item again
- Only negotiate prices if the customer is willing to purchase multiple items
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Question 5 of 8

5. Question
Which of the following best describes visual merchandising?
- The process of manufacturing and producing products in a retail space
- The practice of organizing and displaying products in a retail space
- The process of delivering products to customers in a retail space
- The process of marketing products through advertisements in a retail space
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Question 6 of 8

6. Question
Which of the following is a reason to consider ragging out an item in a thrift store?
- The item has just been put on sale for 50% off
- The item is a unique, exclusive piece with a high price tag
- The item has been sitting in the store for too long without selling
- The item is in good condition and has not been marked down recently
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Question 7 of 8

7. Question
Which of the following is not recommended during customer interactions at The Beacon House Thrift Shop?
- Greeting the customer as soon as they walk in
- Asking the customer how they heard about the store
- Asking the customer if they are looking for anything specific
- Asking the customer personal questions
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Question 8 of 8

8. Question
What should you do if there are unruly customers in the store?
- Notify a manager
- Try to handle the situation yourself
- Ignore the customer and hope they leave
- Ask the customer to leave immediately
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Retail Operations

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